Knowledge Base - Cisco SPA504

Cisco Wired

Supported Cisco Wired VoIP Phones

Cisco SPA500 Series

Supported Cisco 500 Series VoIP Phones

SPA504G

The Cisco SPA504G is a 4 button, 10/100Mb desk phone. Please see specifications for details.

Cisco SPA504G Specifications
SPA5XX Factory Reset
How do I redial? [Cisco]
How do I transfer calls? [Cisco]
How do I turn the Missed Call Shortcut On and Off on a SPA500 series?
How do I view and return missed calls? [Cisco]
How do I adjust call volume and muting? [Cisco]
How do I use Call Forwarding? [Cisco]
How to use Call History? [Cisco]
How do I place a three-way (3-way) conference call? [Cisco]
How do I set Do Not Disturb?
How do I reboot / restart on a SPA500 series phone?
How do I Create and Use Speed Dial
How do I assign a static IP to an SPA504G / SPA514G?
How do I disable VLAN on the LAN? [Cisco]
Advanced Menus for Technical Support Personnel

General Phone

General Telephone System Support Articles

Message Center / Voicemail

Information on the Message Center / Voicemail system and options.

Message Center (Voicemail) Setup
Accessing your Message Center (Voicemail)
Message Center (Voicemail) to Email Options
What is the difference between Call Forwarding, Find Me, and Follow Me?
VM2TEXT (Voicemail Transcription) Optional Service
VM2SMS (Voicemail to SMS) Optional Service
VM2SMS Message Formats
Voicemail Stats Report
Voicemail PIN Complexity Requirements

Feature Codes

Information on published system feature codes.

*41 / *42 How do I silence the music on hold?
**xxxxx How do I answer someone else's line? Directed Call Pick Up
*70 / *71 How do I enable / disable Call Waiting?
*78 / *79 How do I enable / disable Do Not Disturb?
*65 What's my extension / mailbox?
*67 / *68 Outbound Caller ID Blocking
How do I use a Conference Bridge?
How do I use the Keypad and Buttons with Menus?
ACD / Queue Options
Alarm Monitoring & VoIP
Can my phone behave differently "after hours"? Or for holidays?
Applying VoIP 911 Labels On Your Phone
Making International Calls
Self Serve Management (Tools->PhoneOpts)
Porting explained / required information and steps
Hosted VoIP vs. SIP Trunk - what's the difference?
What is a Conference Bridge?
Power Adapters - working from home

Internet

Internet Information, Access and Support

Estimating Internet data transfer & call capacity
Megabyte (MB) & Gigabyte (GB) vs. Mebibyte (MiB) & Gibibyte (GiB)
Understanding bits (b) vs Bytes (B)