Things that fall short of the mark (in our opinion). Where they do, why, and how... What could make them better?

Earlier this year, we had some trouble with an Office 365 setup, but I can think of a dozen companies a similar experience could have happened with...

On this day, and as often happens with the site, actions seem to lag (ie. you create an account or a service, but it does take time to provision). This lead to an error where we had too many accounts added. Rather than risk someone being billed the wrong amount we attempted to contact them. That's where things got a bit murky.

2020-10-02 More COVID Alert news coverage. Sometimes it's bad to be right.

First, if you are coming here directly there was an earlier article. It's linked here:


Tonight, I found another article.

Finally. People are starting to pay attention to the issue. The article mentions some key details I'd forgotten - worth a read. One of them is that the federal government can't force the provinces to adopt the app. I'm sure given time they could find a way to coerce them. But that's a problem due to the delay.

One thing most people (excluding those who may actually wear tinfoil hats) can acknowledge is the existence of a pandemic. It has far reaching effects on people including both health and mental health, and the world economy.

Understanding that, there are certainly strategies people are using to balance their need to keep business working (we can't pay for the beneifts we are using if we suffer a complete collapse), with the health and safety.

So WHY is the BC government so slow in adopting the new COVID app?

What is the app?

To address an unprecidented need to enable contact tracing in a safe way, Apple and Google cooperated in creating the API which is the basis of the gold standard for all these apps (see The app basically listens for your "neighbours" when you are walking around with Bluetooth enabled. The information is not logged by the government, your location is not tracked, your privacy is not violated. When someone receives a positive test, they would receive a code. When you enter that code, the code is available to other app users when they check their exposure - no one can know who you are, or where you were. That information is never stored anywhere. 

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