Our philosophy: "Redundancy is a GOOD thing." All our systems are designed to be as fault tolerant as possible with hot spares and fail-over systems in use combined with 24 x 7 support.
Simple Web Based Issue Management
Our web-based support system provides centralized management of all support issues and serves as a time tracking tool as well. Past support issues are archived for later review and reference.
7 x 24 emergency support and service