Complete Business Phone Services

Programming Service

Phone systems / call flows can be complex. Don't become a programmer unless you want to. We will discuss and implement a call flow and can enable you to preview it before activating your new phone service. Avoid costly mistakes with our expert support.

Media On Hold

Also known as on hold messaging - create new opportunities while your callers are on hold by mentioning new services or key information they may be interested in. We can utilize your existing media or assist in full production. Custom Media are a licensed product and an optional service.

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Menu and Prompt Recordings

Self serve or professional voice actors! You choose! With self serve prompts you can update your prompts on demand as changes occur (mention sales, office closures etc.) - with professional recordings, you prompts can be produced and will enable you to present your business with a great sounding voice. Professional Menu and Prompt Recordings are an optional service - one time fees noted here

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Multi-line hunting

One seat does not mean one line. With call waiting and multi-line hunting, additional calls can reach a menu or coworker to help you reach your call completion goals easier.

Call Queues

Call Queues (normally reserved for call centers) are a vastly superior way to manage many call situations - log on / off to share reception duties - enable call distribution. Start with the basics, but when you feel the need you can upgrade with custom reporting and utilization reports (know how long callers are on hold - view growth and determine pain points in your own customer service processes and more!).

Call blocking

*feature implementation varies

*details required

Call screening

*details required

External Call Transfer (ECT)

With this feature, you can transfer a call to an outside party at another office or mobile phone. If preferred, by using attended transfer will allow you to navigate any menus at the remote number so you can complete the transfer by introducing the parties.

Do Not Disturb (DND)

Direct calls to voicemail or to a coworker using Call Forward Unavailable

Voicemail to Email and more!

Dial in access to voicemail is still preferred by some (and available) but many prefer Voicemail to Email which can notify you by email of messages - messages can be left on the phone for a backup or removed form the phone after email - a variety of formats and options allow you to get the most out of your phone system wherever you are!

Find Me / Follow Me (FM or FMFM)

(similar to Shaw Simultaneous Ring)
*can function as an option for voicemail (i.e. "press 1 to try me on my cell?" or can allow simultaneous ring)
*call confirmation informs you before you answer a "work call" - unanswered calls can return to work voicemail - not left on cell
*unlike Shaw's feature, call confirmation can prevent calls from going to cell voicemail and is compatible with multi-line hunding!

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Callback from Voicemail

Leveraging Follow Me, clicking a voicemail can trigger a call back - using preconfigured Follow Me can allow you to complete this call from your cell phone but make it look like a call from your office phone.