Knowledge Base - How do I use Call Forwarding? [Yealink]

From the Phone Menu

Always Forward

Always Forward will unconditionally forward all calls to the specified telephone number.

To Enable Always Forward from the Phone Menu

  1. Press the Menu soft key
  2. Press 2 for Features
  3. Press 1 for Call Forward
  4. Press 1 for Always Forward
  5. Highlight Always Forward and toggle so it is Enabled
  6. Highlight Forward to and enter the destination telephone number which should receive forwarded calls
  7. Press the Save soft key

To Disable Always Forward from the Phone Menu

  1. Press the Menu softkey
  2. Press 2 for Features
  3. Press 1 for Call Forward
  4. Press 1 for Always Forward
  5. Highlight Always Forward and toggle so it is Disabled
  6. Press the Save soft key

Busy Forward

Busy Forward will conditionally forward all calls to the specified telephone number if the handset is already on a phone call.

To Enable Busy Forward from the Phone Menu

  1. Press the Menu soft key
  2. Press 2 for Features
  3. Press 1 for Call Forward
  4. Press 2 for Busy Forward
  5. Highlight Busy Forward and toggle so it is Enabled
  6. Highlight Forward to and enter the destination telephone number which should receive forwarded calls
  7. Press the Save soft key

To Disable Busy Forward from the Phone Menu

  1. Press the Menu soft key
  2. Press 2 for Features
  3. Press 1 for Call Forward
  4. Press 2 for Busy Forward
  5. Highlight Busy Forward and toggle so it is Disabled
  6. Press the Save soft key

No Answer Forward

No Answer Forward will conditionally forward all calls to the specified telephone number if an incoming call is not answered in a specified amount of time.

To Enable No Answer Forward from the Phone Menu

  1. Press the Menu soft key
  2. Press 2 for Features
  3. Press 1 for Call Forward
  4. Press 3 for No Answer Forward
  5. Highlight No Answer Forward and toggle so it is Enabled
  6. Highlight Forward to and enter the destination telephone number which should receive forwarded calls
  7. Highlight After Ring Time and select the desired time out. Each ring is approx 5 seconds.
  8. Press the Save soft key

To Disable No Answer Forward from the Phone Menu

  1. Press the Menu soft key
  2. Press 2 for Features
  3. Press 1 for Call Forward
  4. Press 3 for No Answer Forward
  5. Highlight No Answer Forward and toggle so it is Disabled
  6. Press the Save soft key

 

Applies To

Yealink SIP-T21P-E2, Yealink W52P / W52H, Yealink SIP-T48G, Yealink SIP-T29G, Yealink CP860 (EOL), Yealink CP920, Yealink CP960, Yealink W60P / W56H, Yealink CP930W

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