Knowledge Base - ACD / Queue Options

ACD (Automated Call Distribution) or Queues are a powerful way to improve the function of your phone system. As call volumes increase, you need to ensure your clients can reach the right people in an expedient manner. The old "just ring everyone" way of thinking can leave staff frazzled, and client's wondering if their call (which is being interrupted by call waiting beeps) is important to you. Understanding the ways a Queue can be adjusted can be useful in tuning your ACD performance.

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