Knowledge Base - How do I use Call Forwarding? [Cisco]

You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. You can also set call forwarding options from your PC using the IP Phone Web Interface.

Call forwarding loops can cause missed calls. E.g. if Extension 1 forwards to Extension 2 and Extension 2 forwards to Extension 1, neither phone will ring.

To forward calls:

1. Press the Setup button.

2. Scroll to User Preferences and press Select.

3. Select Call Preferences.

4. Under Call Forwarding, press the Right Arrow key to turn call forwarding on.

5. Press the Save softkey.

See the following sections for information on the types of call forwarding.

Forwarding Calls to a Single Number:

1. In the Call Preferences screen, scroll to Forward All Number.

2. Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.

3. Press Save.

If you need to enter a URL, press Option and choose Input IP before entering the call forwarding information.

Forwarding Calls When Your Phone is Busy:

1. In the Call Preferences screen, scroll to Forward Busy Number.

2. Enter "vm" for voice mail, or a number to forward all calls to. For example; another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.

3. Press Save.

Forwarding Calls When You Don’t Answer the Phone:

1. In the Call Preferences screen, scroll to Forward No Ans Number.

2. Enter "vm" for voice mail, or a number to forward all calls to. For example; another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.

3. Press Save.

Delaying Call Forwarding When You Don’t Answer the Phone:

1. In the Call Preferences screen, scroll to Forward No Ans Delay.

2. Enter the number of seconds to delay forwarding calls, if there is no answer at your phone.

3. Press Save.

Stopping Call Forwarding:

To stop forwarding calls

1. Under Call Forwarding, press the Right Arrow key to turn call forwarding Off.

2. Press the Save softkey.

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