Knowledge Base - Missed Calls with Push Enabled? Try "Bria Native Integration" [Bria]

In response to changes in mobile phone operating systems, CounterPath had added a setting in Bria called "Native Integration".

When you are already on a cell phone call, other applications are de-prioritized so that the cell phone call is not interrupted by notifications, messages, or other calls (such as WhatsApp, etc.). If this scenario might be affecting you and you want to receive your soft phone calls there is a soltiuon.

Enable "Native Integration".

This setting raises the priority of the Bria app so that it's equivalent to the default telephone app included by the phone manufacturer.

To do this:

  1. Select Settings (Gear icon).
  2. Select Preferences.
  3. Turn on "Native Integration" like this:

     
  4. Use the back arrows to exit the settings and return to the main screen.

 

Keep in mind, if you are frustrated by "work calls" interrupting personal calls, this setting can be turned off too!

 

Applies To

All Products