A network issue has been detected in Greater Vancouver. The issue affects a small percentage of clients, but those affected may have NO service as the issue affects both Telus fiber (seems at this time to include retail and wholesale) as well as DSL services. Initial reports indicate Telus is aware of the issue, and is working on a resolution. At this time we do now have an ETA.
Services should in theory restore on their own however, you could undertake to restart your modem / router periodically in case your service does not automatically restore.
If you need assistance with this process please contact support @ 604.629.8338
Updates will be posted as available.
Thanks!
BitBlock Systems, Inc.
2019.09.16 16:15 PDT Network issue resolved.
Initial cause was a failed Telus router - part of their network core in Vancouver. The router caused partial to complete loss of some Internet connections on multiple ISP's with network services located in the Vancouver area. Affected services included DSL and Fiber and in some cases unrelated services overloaded by the loss of related primary services. Approximately one hour after the issue occured, the problem resolved.
Please report any residual issues for investigation.
Thank you,
BitBlock Systems, Inc.