Knowledge Base - How do I transfer calls? [Cisco]

You can perform two types of transfers:

• Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.

• Blind—You transfer the call without speaking to the other party to which you are transferring the call.

Performing an Attended Transfer

1. During an active call, or a call on hold, press Transfer.

2. Either enter the number to which you want to transfer the call; or press Directory and choose a number from the Personal Address Book.

3. Press Dial or wait a few seconds. The call is placed on hold and a line is opened to dial the number.

4. Then do one of the following:

• To transfer the call without waiting for the other person to answer, press Transfer after the call begins to ring and hang up, or you can use BlindXfer.

• If you misdial, press the End Call button, then press the Resume button, and try again.

• To transfer after speaking privately to the other person, press Transfer at any time during the conversation.

Performing an Unattended (Blind) Transfer

1. During an active call, press BlindXfer.

2. Enter the number to which you want to transfer the call to and press Dial.

3. If you have an attendant module, you can use the buttons as speed dials. Simply press the speed dial button of the number you wish to transfer to.

The call is then transferred with no further action required on your part.

Performing an Unattended (Blind) Transfer to Voicemail

This is the same as a blind transfer (above) - simply prefix the destination extension with a * to reach the voicemail without ringing the extension first. A blind transfer is preferred when transferring to voicemail to avoid the caller missing the first second of the voicemail greeting that might be lost during an attended transfer.

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